Returns & delivery

These supplied store terms apply to items sold by SHNAITA Trading WLL, subject to mandatory consumer-protection rights. They do not turn a marketplace seller’s private handover into a SHNAITA store purchase.

Returns and refunds

Contact customer service within 3 days of receipt to arrange a return. The supplied terms permit refunds where an item is proven unauthenticated due to false evaluation by SHNAITA WLL. Items must return in their shipped condition with tags intact, original packaging, invoice, authenticity cards and dustbag. Final-sale items marked “No return on this item” are excluded except where required by law.

Refunds use the original payment method; cash purchases may be refunded by cheque or bank transfer. Item-value refunds exclude shipping, import duties and card-provider charges. Processing is 7–30 days after SHNAITA receives the returned item. Cancellation before delivery includes the shipping fee for cash or card orders.

Qatar delivery

Store pickup is free. Qatar delivery costs QAR 50, with an indicative 2–3 business days for supplied store terms. Only prepaid SkipCash card checkout is enabled here; cash options are not offered online.

International delivery

The supplied terms list Kuwait/Oman at USD 35 plus 5% duty, with 5–6 business days; rest of world USD 50, sometimes 2–3 weeks. International checkout is not enabled; contact staff to confirm availability and a quote before ordering.

Support

SHNAITA Trading WLL, Aljazeera Tower, Doha, Qatar. +974 5030 4823 · info@shnaita.qa.

The $10 listing fee and $3.30 AI valuation are separate services, not bag purchases. Contact support for failed or disputed service payments; no automatic listing refund is promised.